Payment
Payment is required in full before we will dispatch your order. Payment must be made in British Pounds. All prices include vat where applicable. We accept all major credit/debit cards. Payments are processed by Paypal. You do not need a paypal account to use this service.

Delivery costs included Terms
Delivery is included for all orders to all UK mainland locations excluding the remote Scottish Highlands and Northern Ireland. We do deliver outside the UK,and off-shore but please e-mail us for a delivery cost quote before ordering. sales@stylethehome.co.uk

Delivery Timescales
Currently most UK deliveries are usually within 10 working days. If a product goes out of stock we will contact you and offer a full refund or you may request that the rug goes on back order. Most back order items are delivered within 30 days. Please note that over the Christmas / New Year period the site will be working, but as far as dispatches are concerned from the day before Christmas Eve to the day after New Years Day inclusive are non-working days.

Returns & Cancellations
You have the right to cancel your order prior to dispatch within 14 days of placing it. You also have the right to return your goods if you don't like them. All we ask is that you inform us by e-mail or post and return the rug within 14 days from the day after receipt. Please email us and we will send you a returns address. Returns are made at your expense and must be in an unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. (Delivery is included in our sale prices. However, we reserve the right to charge you for the initial delivery, if products are returned to us for any other reason than it being damaged or faulty. Please contact us prior to placing an order if you wish to know, in advance, what carriage costs would be deducted from your refund). Refunds are made within 30 days of us receiving the rug back to us. We recommend using an insured delivery service.

Goods Damaged In Transit
You must examine the goods on arrival before signing for it. In the unlikely event that it has been damaged, do not sign for it. The courier will automatically return the consigment to us and we will arrange a replacement. You should also inform anyone accepting the delivery on your behalf of this requirement. Damage that occurs after a product is received by a customer is not covered.

Faulty Goods
If the goods are faulty please contact us at once and within 7 days of receipt at most and we will arrange a refund or replacement as agreed. Refunds are made via paypal, within 30 days of us receiving the goods back. Please note that this excludes goods damaged in transit (see above) which should not be accepted. Return carriage (weekday pickup) will be reimbursed if the goods are faulty, although we will only pay for a single pickup attempt, subsequent attempts being charged at the appropriate rate.

Complaints Procedure
We try to resolve all issues by email. Please email us at customerservice@stylethehome.co.uk with any issues or complaints. We will investigate and respond within 2 working days.

General
We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supercede all previous publications. All sizes are approximate. Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. The company shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure. We take great care over images and product details. That said, due to variations in computer technology we cannot guarantee that colours and details in images are accurate representations of the product.Legal jurisdiction: This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.

Force Majeure
All orders are accepted subject to delays or failure in delivery resulting from force majeure, including, without limitation war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or nonperformance by suppliers, transportation disruptions, inability to ship or other causes, beyond the Company's reasonable control.

This does not affect your statutory rights in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.